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  • How to Recognize a Leak

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  • Safety, Environmental & Social Responsibility
  • How to Recognize a Leak


    • A pool of liquid on the ground near a pipeline.
    • A rainbow sheen on water.
    • Dead or discolored vegetation amid healthy plants.
    • Water bubbling or being blown into the air.
    • A low-lying, dense white cloud or fog originating near the pipeline location.
    • Frozen ground near the pipeline.
    • Fire or explosion near the pipeline.


    • An unusual hissing or roaring sound coming from the vicinity of the pipeline or connecting facility.


    • Any strange or unusual odor in the area of the pipeline.
    • Some Enterprise Products pipelines transport natural gas, which is odorless in its natural state and have mercaptan added to odorize the product. Mercaptan is a chemical odorant that aides in leak detection and has a rotten egg smell.

    What To Do If A Leak Occurs

    Your first concern should be for your safety and the safety of those around you.

    • Leave the suspected incident area immediately, walking upwind (and uphill if possible) and stay out of low lying areas.
    • Abandon any equipment being used in or near the area.
    • Notify Enterprise Products at 888-883-6308 from a safe location so the leak can be verified and necessary corrective measures taken.
    • Notify your local fire, police or sheriff’s department or the state police by calling 911. Advise them of the location and nature of the emergency.
    • Advise others not to enter the area (as well as yourself) prior to the arrival of law enforcement officials.
    • Do not drive into an area in which you encounter a leak or vapor cloud.
    • Do not ignite a match, start or stop an engine or automobile, use a telephone or switch on/off an electric light or appliance.
    • Do not attempt to extinguish any fire.
    • Do not attempt to operate any pipeline valves yourself.
    • Do not use cell phones or any other electronic devices near the suspected emergency area.
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